T-Mobile first, AT&T second in purchase experience, as phone and plan prices go way up

  • The latest survey of 13,000 carrier customers by renowned research firm J.D. Power shows one clear trend in 2017 – users are increasingly going full circle with their smartphone purchases, buying them from their current phones. The reason they don’t bother with carrier shops, besides the pushy rep experience, is that on average it takes them just 10.6 minutes to complete a handset purchase from their own phone or tablet, against almost 14 minutes in the store.

    J.D. Power’s survey also acknowledged what is already blatantly obvious – that in 2017 smartphone prices rose to the …

  • Leave a Reply

    Your email address will not be published. Required fields are marked *