No-Contract Operator Profile: Xfinity Mobile

  • This one of a series of Prepaid Phone News’ profiles covering the major US mobile operators and MVNOs.

    Overview: Xfinity Mobile (888-936-4968) is a Verizon Mobile Virtual Network Operator (MVNO) that’s owned by Comcast, the cable TV and wired broadband company. Xfinity Mobile launched in May, 2017 and had 380,000 subscribers by the end of 2017.

    Technology: CDMA, 1xRTT and EV-DO on the 850 and 1900 Mhz bands. LTE on bands 2, 4, 5, 13 and 66. VoLTE is supported. Xfinity Mobile customers also have unlimited free access to Comcast’s 16 million public Wi-Fi hotspots. WiFi calling is available on iPhones only.

    Plans: Xfinity Mobile offers monthly plans only. There are only two plans:

    • By the Gig – Free (plus taxes) – Unlimited voice and messaging and 100 MB of data per month. If you use more than 100 MB, Xfinity will charge $ 12 for each GB or partial GB over 100 MB.
    • Unlimited – $ 45/month (plus taxes) – Unlimited voice, messaging and data. After 20 GB data speeds are throttled to a maximum of 1.5 mbps down and 750 kbps up. 

    Multi Line Plans: By the Gig plans can include up to five lines at no extra cost. All lines get unlimited talk and messaging.  The 100 MB data is shared by all lines as is any overage data.

    Taxes and Fees:  Xfinity Mobile collects  “taxes, fees, including regulatory recovery fees, surcharges, and other applicable charges “. A user in San Francisco on the “free” By the Gig plan with no data used reports being charged $ 5.10/month for taxes and fees.

    Hotspot and Tethering: Xfinity Mobile allows tethering and hotspot on all its phones at no extra charge.

    Coverage: Xfinity Mobile uses the Verizon network (map) including voice and data roaming on Verizon partners (aka Extended Network).

    Devices: Xfinity Mobile sells Android phones and iPhones.

    BYOP: Xfinity Mobile supports BYOP (Bring Your Own Phone) for iPhones only. Some users have reported that swapping an activated Xfinity Mobile SIM into a Verizon compatible non-Xfinity Mobile phone does work.

    How to Activate: Xfinity Internet customers can purchase an Xfinity Mobile phone online and activate it by following the instructions that come with the phone. Phones can also be purchased and activated at Xfinity stores. You can port your number from another carrier to Xfinity Mobile online or at a store.

    You must be a postpaid, residential Xfinity Internet mobile broadband customer to sign up for Xfinity Mobile online. Customers without Xfinity Internet can sign up at an Xfinity store.  Unless you have either Xfinity TV, Xfinity Internet or Xfinity home phone service, you will be charged a $ 10 per per line monthly line charge for Xfinity Mobile.  If you are not a current Xfinity TV, Internet or hone phone subscriber, Xfinity will do a credit check when you sign up for Xfinity Mobile.

    Payment Options: Credit or debit card are the only payment methods accepted by Xfinity Mobile. Auto-pay is mandatory. Xfinity Mobile is a no-contract postpaid service like Ting or Consumer Cellular. Your card will be charged 20 days after the end of your previous month.

    Automatic Pay: Automatic pay is mandatory.

    Suspending Service: Xfinity Mobile lets you to suspend your service for up to 90 days at no cost.

    Account Management: You can use your Xfinity Mobile online account you can view your voice, minutes and data usage and history, current bill and plan month end date.  Data usage is reported in tenths of a GB increments which makes accurately tracking data usage challenging for By the Gig plan customers.

    Call and text history is hard to find, to get to it go it click Payment History, then under Service and Devices, click the device you want history for. They click the dollar amount and the call and text history will be displayed. (Hat tip to ls61 on Howard Forums for discovering this).

    Call forwarding:

    To forward all calls to another number: Press *72, the 10-digit number to which you wish to forward your calls and SEND. For example: *721234567890 SEND, forwards your calls to the phone number 123-456-7890. You will hear a confirmation message or tone.

    To cancel call forwarding: Press *73 SEND. You will hear a confirmation message or tone.

    To forward unanswered calls only (conditional call forwarding): Press *71 followed by the number you want calls forwarded to and SEND (*71-123-456-7890 SEND) and wait for a confirmation tone or message.

    To cancel conditional call forwarding: Press *71 SEND and wait for a confirmation tone or message.

    Call waiting: Call waiting is enabled by default. It lets you place one call on hold while you take another call. When you are on a call and have another incoming call, you will hear a short tone. You’ll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to voicemail.
    To answer Call Waiting: To put the first call on hold, press “SEND.” You’ll automatically be connected with the second call. To return to the first call, press “SEND” again. To switch between the two calls, press “SEND.”

    3-Way Calling: lets you create a conference call between yourself and two other people. You will be charged for both calls if you are not on an unlimited plan.

    • While on the first call, dial the 10-digit number of the second person and press “SEND.” The first person is automatically put on hold while the call is made.
    • When the 2nd person answers, press “SEND” to create the conference call.
    • If the second person doesn’t answer, press “SEND” twice to return to the first caller
    • To end both calls, press END
    Free information services calls
    711 – Telecommunications Relay Service (TRS) for the hearing and speech impaired
    911 – Emergency services

    Customer Service:

    Phone support: Call or text 888-936-4968,  available 24/7

    Email support: ecare@comcast.com

    Online Chat support: Click the Chat With Us link at the bottom of the Xfinity Mobile Support Page. Supposedly available 24/7 but the entire Xfinity Mobile website seems to go down for maintenance for an hour  or more starting at 9 PM PT.  You can also contact Xfinity Mobile support using Facebook Messenger.

    Porting out: You need your account number and address to port out of Xfinity Mobile. You can find your account number under Service on your Xfinity Mobile online account. Xfinity Mobile doesn’t use account PINs. If the carrier you are switching to requires a PIN, use any four digit number.

    Social Media: Twitter, Facebook.

    Sales and General Information Web Site: www.xfinity.com/mobile/

    Xfinity Mobile Pros: Verizon coverage including extended network, competitive pricing, Very inexpensive if you don’t use data. Free access to Xfinity hotspots

    Xfinity Mobile Cons: Only available in Xfinity markets. BYOP and WiFi Calling limited to iPhones.

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