It looks like Apple is in deep water once again over its iOS 11 update. Today’s issue affects some iPhone 7 and 7 Plus models that run on iOS 11.3 or later.
MacRumors recently went through a leaked document and spotted a bug that may be affecting the microphone function on these devices. According to the online publication, the bug affects phone calls on these devices by disabling the microphone.
Whenever users have a phone call on an affected device, the speaker button on their screen tends to be grayed-out. This not only affects phone calls but also video chats on FaceTime.
As it turns out, MacRumors is not the only one that experienced the issue. A few users on Twitter and Reddit have reportedly experienced the issue in the past few months. As for the leaked document addressed to Apple Authorized Service Providers, it only confirms that Apple has been informed of the problem.
At this point, it is unclear whether the issue is a hardware or software problem. But it looks like it is only affecting devices running on iOS 11.3 or later.
In the document, Apple recommends technicians to inform customers to unpair or switch off Bluetooth devices and accessories connected to their devices. This seemed like the first possible solution to fix the issue. But if this doesn’t work, technicians are advised to run audio diagnostics, which will tell them whether the iPhone requires repair. If they see a message like “device could not detect dock” or “accessory not supported,” the technician can proceed with fixing the device.
Apple has set this issue as an exception for users who do not have a warranty in place. Even its Genius Bar store employees will be more than happy to fix the issue without asking any questions.
There is no word, however, whether or not the repair is free.
Source: The Verge