Uh-oh! Apple is, once again, in big trouble. The culprit in this new issue is its latest iOS 11.3 update.
Released at the end of March, Apple’s latest iOS 11.3 software update produced a problem to device owners. Instead of improving the software experience of Apple users, the iOS 11.3 update seemed to be a nightmare.
Before the issue was discovered, the iOS 11.3 update was believed to be an important update that was intended to give iPhone and iPad users more control over their devices and have more transparency. Unfortunately, the latest update botched the touch functionality of iPhone 8 devices that have already had a screen replacement handled by a third-party operator.
Reported by Motherboard, the latest iOS update displays the home screen but does not respond to touch input.
The issue seems to be a large scale problem as many third-party repair businesses have complained about the software. Injured Gadgets CEO, Aakshay Kripalani, has even complained about this issue causing his company over 2,000 reshipments. Now it seems like Apple is deliberately doing this so that customers don’t have an option to go to a third-party repair shop.
So how is it possible for the display to get affected by a software update? Isn’t the display part of the iPhone’s hardware?
As explained by iOutlet repair owner, Michael Oberdick, each iPhone display comes with a small microchip that powers it from within. Oberdick claims Apple is able to detect any third-party replacement displays through this microchip.
To back up Oberdick’s theory, Apple has listed this down on the release notes of its iOS 11.3 update. Since iOS 11.3 was released to fix the broken touchscreen functionality caused by iOS 11.0.2 on third-party iPhone 6S displays, it looks like the new update has affected more devices than before.
The release notes of iOS 11.3 reads:
“Addresses an issue where touch input was unresponsive on some iPhone 6S displays because they were not serviced with genuine Apple parts.”
This proved that Apple was capable of detecting third-party screen replacements.
In the last six months, repairs have been done to fix broken iPhone 8 screens without any problem. There was, however, something in the update that killed the functionality of touch on the devices. And although third-party suppliers could work out the issue, it meant re-opening the device and upgrading its chip.
There is so much pressure on device owners to have their broken iPhones be fixed at official Apple Stores and use expensive official Apple parts. Hopefully, Apple releases an iOS 11.3.1 update to fix these broken displays real soon. Otherwise, it could lead to a series of issues with Apple’s whole business strategy (remember the battery throttling case?) that led to a host of government investigations throughout the world.
And yes, the “Right to Repair” legislation needs to be approved the soonest time possible.